If your objective is to achieve a goal, deliver results, hit a deadline, deliver a product, then when there are problems, you should try your best to lead the conversation to focus on the problem and not the person. (Of course if you really think the problem is the person, bookmark this newsletter, and read… Continue reading “Confronting the Problem Without Confronting the Person”
I lived through multiple recessions: During the dot-com bubble in the late 90s, I was fired and remained jobless for months. Then during the late 2000s financial crisis, it was my turn to fire people and throw them into the abyss of joblessness. All these experiences taught me a lot about being an employee and… Continue reading Worst Rating: “Meet Expectations”
We often hear “great leaders roll up their sleeves.” They are “in the front, with the team,” and truly understand the business. But what is the main purpose of spending time in the front? Is it about learning how to do the jobs of the frontline folks? Is it about knowing the intricacies of the… Continue reading How Can Leaders Be More Useful When “Leading From The Front?”
Recently I have been coaching a lot more. Because I have joined an on-demand coaching platform. And this is the #1 suffering I have witnessed – “My boss does not appreciate me.” I have had many conversations where my clients were in tears. They felt humiliated, ignored, unappreciated, unwanted. They questioned their self-worth. They felt… Continue reading The Number 1 Suffering At The Workplace
What is confidence? “Accomplishments?” “Successful repetition of any endeavors?” To me, Confidence is comfort: • Comfort in knowing that we are playing a game of progress and not a game of perfection. • Comfort that comes from the accumulation of experiences where I survive my own failures. • Comfort in our own skin. I try… Continue reading Confidence is Comfort
At work and in life, the most important skill to master is interpersonal savvy. Interpersonal savvy is “having a range of interpersonal skills and approaches. It is knowing when to use what with whom- customers, senior leaders, peers, external stakeholders, direct reports.”* And the most important part of interpersonal savvy that we must master? How… Continue reading How To Master Interpersonal Savvy?
To learn a new skill, we must practice and hone the skill. Yet so many of us remain satisfied with mere learning and fail to add practice and training. Why? Well, it feels good to finish a book or a TED talk. “I’ve learned something new” feels instantaneously rewarding. Whereas practices and training guarantee stagnation,… Continue reading 3 Ingredients of An Effective Learning Environment
My client Andrew runs a F&B group. He was trained as a chef. He opened his own restaurant 10 years ago, and now he owns a group of restaurants. In the span of 10 years, he went from someone who had to deal with avocados and spatulas to someone who how had to deal with… Continue reading How To Strengthen Mental Mobility – The Skill to Get Unstuck and Move Forward
What is the #1 challenge of founders/leaders I work with? Help superstars break through. High performing superstars plateau too. They stall at the edges of their will and abilities too. They need help too. How do we make the best of the best better? 1. Superstars grind different Superstars learn, practice, and persevere differently. You… Continue reading Coaching Superstars
There are tough bosses, and there are tough bosses we love. Tough-and-great bosses are those who push and criticize us and we still sadistically yearn for more. One of my tough bosses had standards that were barbarically exorbitant. Once we were preparing for a large trade show and he asked us to elevate the grand… Continue reading How Do Tough-and-Great Bosses Make Us Feel?