I had to manage a few career threatening crisis. We were in Xiamen and we got into trouble with the local police. It started with an altercation between a few teammates and a Japanese client. The police was called but they decided to not arrest the client. Our team felt injustice and decided to surround… Continue reading What They Don’t Tell You About Crisis Management
Tag: Trust
Build Trust Fast(er)
I once had a chance to be in a room with a C-level executive at Nike. It was all fun and stuff when she was telling us her stories. The moment she locked her eyes on me and asked me an objectively harmless question, I peed in my pants. How do you build trust in… Continue reading Build Trust Fast(er)